Victim services:the victim services department of YWCA york, as recognized by the pennsylvania coalition against domestic violence and the pennsylvania coalition against rape, is the only comprehensive victim services provider in york county, offering 24-hour hotline assistance, emergency shelter, transitional housing, information and referral, hospital response, individual and group counselling for adults and children, legal advocacy, medical advocacy, abuse and sexual violence prevention education and community outreach. Our victim services program continued to provide essential services during the covid-19 pandemic. Our emergency shelter and transitional housing programs were staffed and helping clients in need. The domestic violence and sexual assault hotlines were answered and assistance given to all the clients. Our legal advocates were at the york county judicial center every day to assist clients with protection from abuse orders. Our attorney and paralegal continued serving clients with any of their civil legal matters and court cases were being held virtually to protect and provided the services our clients needed. Our counsellors were able to continue with counselling sessions either virtual, phone sessions or in person. Community education continued to find ways to reach out to the community with virtual trainings and videos. We have continued to serve victims of domestic violence, sexual assault and/or human trafficking without any lapse of services due to covid-19.Fiscal year 2020-2021 accomplishments:* 711 hotline calls were received* provided emergency shelter or transitional housing to 116 adults and 52 children* provided 4,406 hours of counselling services * legal advocacy provided to 715 clients* 4 human trafficking survivors received assistance* 231 clients provided with civil legal representation* 5,193 shelter nights provided for adults* 1,077 shelter nights provided for children

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