Women aware is the state-designated lead domestic violence agency for middlesex county. We offer comprehensive services to those affected by domestic violence through residential and non-residential programs. Our services include:emergency shelter: our crisis shelter for women and children fleeing abuse is at a confidential location with 24-hour staffing. We focus on trauma-informed crisis care while offering intensive case management, including safety planning, counseling, housing assistance, advocacy, health education and screening, and translation service. Our hotline is available 24-hours a day, 365 days a year for crisis intervention and resource and referral information for victim-survivors of domestic violence. We have multilingual staff and utilize the language line to respond to language barriers.

Legal advocacy, children's trauma therapy, support group, domestic violence liaisons in child protective services, housing navigation and safety planning.In 2021, women aware's services remained operational throughout despite the covid 19 pandemic and stay at home orders. Domestic violence emergency shelter was expanded to include hotel placement, we maintained trauma focused creative arts therapy, legal advocacy and opened the doors of the family justice center. Over 7,278 calls were received and answered via our 24/7 helpline. Of those, over 1900 were crisis call from people expressing safety concerns. Our hotline advocates spoke with callers in over 10 different languages including: bengali, spanish, arabic, portuguese, kinyarwanda, urdu, gujarati, mandarin, french, and american sign language. We experienced an increase of 49% in our residential services and 33% in non-residential services. Our emergency shelter was able to offer over 11,440 nights of safe placement and help 250 individuals. Our advocates provided counseling and legal advocacy to 2,195 individuals experiencing domestic violence. More than $300,000 were given to families in need of rental assistance and relocation support. Ppe and covid polices were established to keep staff and clients safe.

Women aware also executes other ancillary programs that are integral for the provision of global comprehensive services for victims of domestic violence.