24/7/365 crisis response services take place through two statewide, toll-free hotlines, targeting adults and teens, a text support line, and a partnership with the san francisco police department (sfpd). For fye June 30, 2021, 4,768 callers - victims and their allies - accessed live support, multilingual crisis counseling, information, and resource referrals through the hotlines. LA casa answered 1,294 texts for help on the support line, a 112% increase over the previous fiscal year. In partnership with the sfpd special victims unit, LA casa also reached out to 1,324 victims and survivors following a law enforcement response to their abuse.

Emergency residential services provide confidentially located, short-term shelter and basic needs provision to women and children in imminent danger as a result of domestic violence, offering onsite access to supportive services addressing critical safety, legal, housing, financial, medical, emotional, and family-based needs for residents of all ages. During the year covered, LA casa's sheltering services were uninterrupted, and LA casa provided 6,788 bed-nights to 162 women and children survivors of domestic violence. In response to covid-19 related public health orders and guidelines, however, our delivery capacity was modified to a 10-pod model through June 15, 2021. A pod consists of a uniquely paired bedroom and bathroom.

The community education and outreach program provides domestic violence-related training, community education, and outreach programming in addition to volunteer management. 3,207 teens, adults and professionals learned about domestic violence dynamics, warning signs, and how to safely reach out through 66 tailored educational workshops, while an additional 2,174 community members were engaged with information during 143 outreach events.