The family place has operated emergency shelter services since 1978 we have three emergency shelters (177 beds) providing everything clients need to stay safe and escape from their batterers including counseling for adults and children, job, technical and life skills training for adults, and educational services for children at confidential locations. Clients enter our emergency shelters by calling our 24-hour hotline, 214-941-1991, which answered 5,835 calls in 2021 offering crisis counseling and referral information for survivors of family violence.

Clients who need services without shelter receive counseling and support at three offices-central dallas counseling center, south dallas counseling center and collin county counseling center. Our nonresidential counseling programs provided 22,717 hours of service in 2021. We have provided counseling since 1978 and expanded to additional outreach sites throughout the community beginning in 1982. Our counseling services are free and confidential, which removes the worry of being discovered by the abuser.

Since 1978 the family place has provided ongoing education about the negative effects of family violence on our community. Through our agency website, social media, speakers' bureau, newsletter, active public relations program, events and public service announcements, we broadcast the message that safety and solutions are at the family place. We network extensively in the community as a valuable participant in numberous collaborative projects and are an active member of the metro dallas homeless alliance, which participates in continuum of care planning and works to end homelessness in dallas county.